Privacy Policy
This is the Privacy Policy of Ashore Legal Pty Ltd (ABN 76 681 761 366) (we, us and our).
We are committed to protecting the privacy of our contacts, clients and suppliers (you and your) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
In this policy we describe how we manage your personal information.
- 1. The kinds of personal information we collect
- 1.1 The kinds of personal information that we collect include:
- (a) contact details such as name, role or position, address, email address and telephone number;
- (b) information relating to your circumstances and affairs relevant to the matter/s in which we are instructed;
- (c) information about your legal interests and requirements and the legal services that you may wish to purchase;
- (d) information regarding our communications with you and your attendance at seminars and promotional events held by us;
- (e) information about the use of our website;
- (f) if you are a supplier or prospective supplier, information about your business skills, services, products and prices.
- 2. How we collect personal information
- 2.1 We collect personal information by various means including when:
- (a) you contact us with a question or inquiry;
- (b) you fill out a form on our website;
- (c) you attend a seminar or event where we are hosting or presenting;
- (d) you instruct us to act for you and we open a file and conduct a conflict check;
- (e) our clients provide information relating to related and adverse parties relevant to the advice or services we are providing;
- (f) we undertake a search or investigation;
- (g) you visit our website.
2.2 Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.
- 3. The purposes for which we collect, hold, use and disclose personal information
- 3.1 We collect, hold, use and personal information in order to:
- (a) respond to your enquiries;
- (b) provide legal services;
- (c) employ competent and diligent personnel;
- (d) market and promote our business and services;
- (e) monitor or improve the use of and satisfaction with our legal services; and
- (f) let you know about legal developments, our expertise and legal services that may be of interest to you.
- 3.2 We collect, hold, use and personal information in order to:
- (a) in order to carry out the instructions of our clients; and
- (b)subject to our confidentiality obligations, when using services in support of our legal practice.
- 4. The parties to whom your personal information is disclosed
- 4.1 Subject to our confidentiality obligations, we may share some relevant personal information with:
- (a) parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
- (b) our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal updates; and
- (c)third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
- 4.2 We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or a court order.
- 5. Disclosure of information outside the jurisdiction of collection
- 5.1 Some of the third parties described above including our service providers and related bodies corporate may be outside Australia, including the United States.
- 6. Opting out of marketing communications
- 6.1 We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving further such communications by notifying us.
- 7. Security
- 7.1.1 We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. We use a combination of physical, technical and administrative measures to protect your personal information.
- 8. Access/correction/updating personal information
- 8.1 You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:
- (a) giving access would be unlawful;
- (b) we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
- (c) giving access would have an unreasonable impact on the privacy of others;
- (d) the request for access is frivolous or vexatious;
- (e) the information could reveal the intentions of a party in negotiations;
- (f) giving access could prejudice the taking of appropriate action in relation to unlawful activity;
- (g) giving access could reveal evaluative information in a commercially sensitive decision making process.
- 8.2 If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record.
- 8.3 We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
- 8.4 These actions can usually be taken by contacting a customer relations representative using the contact information on the “Contact Us” section below.
- 9. Notification of Changes
- 9.1.1 If we decide to change our Privacy Policy, we will post an updated copy on our website.
- 10. Complaints / Contact us
- If a breach of this Privacy Policy occurs, a complaint may be made to us by sending it to:
- Ashley Fry, Director and Principal of Ashore Legal
- Email: ash.fry@ashorelegal.com.au
We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
